We stayed in this hotel several times and each time the experience was top-notch. The first time in 2009 we had booked a King room with a city view; which was not available. They gave us us a free upgrade with a water view. The breakfast buffet is amazing. In addition, drinks, cocktails and spirits are included on Club Level. You can also find bargains often (especially by following their Facebook page): we were lucky enough to book online during our return trip from Key West to Miami and we received a Junior Suite with a 50% discount by taking advantage of a promotional code. The staff is always nice and friendly, ready to solve any problem.